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Posted: Wed, October 26, 2005
Profile: eLINIA WebServicesby Sali Earls eLINIA WebServices offer a range of ICT services from the design, delivery and support of hosting services; to intranet rationalisation and consolidation. The company works within the UK ICT services market focusing on SMEs and mid-sized corporate customers, with particular focus on providing a high degree of flexibility in delivering bespoke managed application services, linked into a highly resilient, competitively priced, managed services infrastructure. The company is based at the Cardiff Gate Business Park, and Sali Earls spoke to Tony Over, Commercial Director of eLINIA WebServices, to find out more about the company. What's the history of your company? IT Directors and their organizations can take advantage of the experience, flexibility and expertise available 24 x 7 x 365. people are all Government security vetted and work closely in a team environment that allows us to extend the eLINIA WebServices relationship to include our customers in a way which ensures the delivery of the first class service for which we have become recognised. The eLINIA WebServices team is made up of former BT WebServices staff that pioneered BT's initial managed hosting services, and were instrumental in their delivery over the last ten years. The team brings the experience gained in delivery of high availability systems with demanding Service Level Agreements (SLA's), with a full understanding of the technical infrastructure and disciplines required to deliver. eLINIA WebServices provide high quality, cost effective, managed services, delivering a flexible, secure, end-to-end solution focused in three areas: Business Systems Management, Internet Hosting Services and End-to-End Solutions. Our approach provides Flexibility, Ownership and Agility, coupled with the highest levels of quality and security (to globally recognized standards) at an affordable price. Based at the Tredomen Innovation & Technology Centre our teams of dedicated IT professionals are placed at the forefront of IT development - providing industrial strength solutions to complex business problems. eLINIA WebServices are a company with a proactive approach to solving business problems. What unique products/services does your company provide? This will ensure that notwithstanding the quality deliverables and agreed documentation, there is constant dialogue and understanding to further minimise the risks and help to guarantee a projects overall success. It will also help create the right relationship and understanding so important to the longer term business dependency and the delivery of critical business services. We Provide Services For:
In order to deliver high levels of customer service and customer satisfaction eLINIA WebServices operates all services to ITIL/BS15000:2 code of practise for service management. The key objectives of service management is to deliver the agreed level of service at the greatest value for money, and by implementing all services according to this framework a number of benefits arise including:
In order to keep this response to a manageable size an overview is given in this section of only our key processes within Service Delivery, Control and Resolution. Security management best practise is embedded into all activities undertaken by eLINIA WebServices, and underpins our service delivery. In order to have a well understood and industry recognised approach all security processes are designed and operated according to the BS7799:2 framework - The British Standard for Information Security Management Systems.
What's been the key to your success? Flexibility: eLINIA WebServices is not tied to any standard product portfolio, or any specific suppliers. It is possible therefore to meet most requirements (using the Rapid Review and Operational Readiness process) allowing new opportunities to be developed and relationships strengthened. Ownership: In the early stages of the design and development of concepts eLINIA WebServices are ready to be involved - from just a quick call to confirm understanding, for advice or to meet with the customer as part of the virtual team. The technical delivery team remains central to the customer, project team and partners or suppliers and always ready to assist. Quality: All services are designed and operated to the highest standards, with Service delivery based on the ITIL model. The team has many years experience delivering services to the global marketplace. "Quality is reputation" - with eLINIA WebServices your reputation is in safe hands. Speed: Rapid design and deployment is assured by the adoption of a tightly integrated team of experienced professionals, who have a complete understanding of both the business and technical requirements of our customer solutions. eLINIA WebServices will always do everything possible to meet agreed deliverables. Affordability: By minimising operational costs through a streamlined company model, eLINIA WebServices can guarantee the cost-effectiveness of any delivered solution without sacrificing quality or security. What one piece of advice would you give to start-up companies in your field? Our service management is business led, not technology driven, though we have implemented a range of technology solutions to ensure you business has the best possible service, monitored and managed 24x7. Effective ICT services require policies and framework for management of the organisation, people, processes and technology. Our adoption of the IT Infrastructure Library (ITIL framework) for service management ensures when you ask eLINIA to manage your services you will become more competitive, reduce your risk and cost and speed the time to market for your new services or products. eLINIA WebServices believes the best way to successfully deliver any project is through the creation of a tightly integrated team across all interested parties to further minimise the risks and help to guarantee the projects overall success. It will also help create the right relationship and understanding so important to the longer term delivery of critical business services. Where do you see your company going in the future? Quite simply, clients can migrate their business systems to our managed data centre environment giving them the opportunity to consolidate their IT Services, move their IT professionals away from day-to-day management to focus on new projects and enhancements to services or compliment their business disaster recovery requirements. Our capabilities and experience have been gained through successfully delivering customer focused managed services for over 10 years. We intend to fully exploit the benefits and developments Internet Protocol (IP) continually provides and to deliver them with all the passion and expertise that has delighted our clients to date. eLINIA WebServices will soon be widely recognised as the industry standard for providing managed ICT solutions. Find out more about eLINIA Web Services at www.elinia.com. |
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